---
title: Service level agreement
description: Get global support from our teams in Europe, North America, and Asia. We provide quality inspections, and technical assistance to find the best solutions.
image: https://stotek.com/hubfs/Images/1920x1080/STO_website_images_0007_MONTAGE-p2_1920x1080.jpg
---

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- [PRODUCTS](https://stotek.com/products) 
    - [Dosing furnaces](https://stotek.com/dosing-furnaces) 
          - [Dosotherm® Immersion heated dosing furnace (DTI)](https://stotek.com/dosotherm-immersion-heated-dosing-furnace)
          - [Dosotherm® Radiant heated dosing furnace (DTE)](https://stotek.com/dosotherm-radiant-heated-dosing-furnace)
          - [Electric crucible dosing furnace (AMED)](https://stotek.com/electric-crucible-dosing-furnace)
          - [Gas fired crucible dosing furnace (AMGD)](https://stotek.com/gas-fired-crucible-dosing-furnace)
    - [Crucible furnaces](https://stotek.com/crucible-furnaces) 
          - [Electric heated crucible furnace (AME)](https://stotek.com/electric-heated-crucible-furnace)
          - [Gas-fired crucible furnace (AMG)](https://stotek.com/gas-fired-crucible-furnace)
          - [Electric heated crucible furnace titling (AMET)](https://stotek.com/electric-heated-crucible-furnace-tilting)
          - [Gas-fired crucible furnace titling (AMGT)](https://stotek.com/gas-fired-crucible-furnace-titling)
    - [Shaft furnaces](https://stotek.com/shaft-furnaces) 
          - [Shaft melting gas furnace (SMG)](https://stotek.com/shaft-melting-gas-furnace-smg)
    - [Holding furnaces](https://stotek.com/holding-furnaces) 
          - [Radiant heated holding furnace (STE)](https://stotek.com/radiant-heated-holding-furnace)
          - [Immersion heated holding furnace (STI)](https://stotek.com/immersion-heated-holding-furnace)
    - [Transport ladles and Ladle heaters](https://stotek.com/transport-ladles-and-ladle-heaters) 
          - [Transport ladle (TLT)](https://stotek.com/transport-ladle)
          - [Ladle heater (LH)](https://stotek.com/ladle-heater)
- [SERVICES](https://stotek.com/services) 
    - [Spare parts](https://stotek.com/spare-parts)
    - [Service level agreement](https://stotek.com/service-level-agreement)
    - [24-7 tech support](https://stotek.com/24-7-tech-support)
- [ABOUT](https://stotek.com/about) 
    - [History](https://stotek.com/history)
    - [Mission and vision](https://stotek.com/mission-and-vision)
    - [References](https://stotek.com/references)
    - [Certificates](https://stotek.com/certificates)
    - [Board](https://stotek.com/board)
- [KNOWLEDGE](https://stotek.com/knowledge) 
    - [Technologies](https://stotek.com/technologies)
    - [Mega Casting](https://stotek.com/mega-casting)
    - [Blogs and cases](https://stotek.com/blogs-and-cases)
- [TECH DOC](https://stotek.com/tech-doc)
- [CAREER](https://stotek.com/career)
- [CONTACT](https://stotek.com/contact)

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- [PRODUCTS](https://stotek.com/products) 
    - [Dosing furnaces](https://stotek.com/dosing-furnaces) 
          - [Dosotherm® Immersion heated dosing furnace (DTI)](https://stotek.com/dosotherm-immersion-heated-dosing-furnace)
          - [Dosotherm® Radiant heated dosing furnace (DTE)](https://stotek.com/dosotherm-radiant-heated-dosing-furnace)
          - [Electric crucible dosing furnace (AMED)](https://stotek.com/electric-crucible-dosing-furnace)
          - [Gas fired crucible dosing furnace (AMGD)](https://stotek.com/gas-fired-crucible-dosing-furnace)
    - [Crucible furnaces](https://stotek.com/crucible-furnaces) 
          - [Electric heated crucible furnace (AME)](https://stotek.com/electric-heated-crucible-furnace)
          - [Gas-fired crucible furnace (AMG)](https://stotek.com/gas-fired-crucible-furnace)
          - [Electric heated crucible furnace titling (AMET)](https://stotek.com/electric-heated-crucible-furnace-tilting)
          - [Gas-fired crucible furnace titling (AMGT)](https://stotek.com/gas-fired-crucible-furnace-titling)
    - [Shaft furnaces](https://stotek.com/shaft-furnaces) 
          - [Shaft melting gas furnace (SMG)](https://stotek.com/shaft-melting-gas-furnace-smg)
    - [Holding furnaces](https://stotek.com/holding-furnaces) 
          - [Radiant heated holding furnace (STE)](https://stotek.com/radiant-heated-holding-furnace)
          - [Immersion heated holding furnace (STI)](https://stotek.com/immersion-heated-holding-furnace)
    - [Transport ladles and Ladle heaters](https://stotek.com/transport-ladles-and-ladle-heaters) 
          - [Transport ladle (TLT)](https://stotek.com/transport-ladle)
          - [Ladle heater (LH)](https://stotek.com/ladle-heater)
- [SERVICES](https://stotek.com/services) 
    - [Spare parts](https://stotek.com/spare-parts)
    - [Service level agreement](https://stotek.com/service-level-agreement)
    - [24-7 tech support](https://stotek.com/24-7-tech-support)
- [ABOUT](https://stotek.com/about) 
    - [History](https://stotek.com/history)
    - [Mission and vision](https://stotek.com/mission-and-vision)
    - [References](https://stotek.com/references)
    - [Certificates](https://stotek.com/certificates)
    - [Board](https://stotek.com/board)
- [KNOWLEDGE](https://stotek.com/knowledge) 
    - [Technologies](https://stotek.com/technologies)
    - [Mega Casting](https://stotek.com/mega-casting)
    - [Blogs and cases](https://stotek.com/blogs-and-cases)
- [TECH DOC](https://stotek.com/tech-doc)
- [CAREER](https://stotek.com/career)
- [CONTACT](https://stotek.com/contact)

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- [**DOSING FURNACES**](https://stotek.com/dosing-furnaces) 
    - [Dosotherm® Immersion heated dosing furnace (DTI)](https://stotek.com/dosotherm-immersion-heated-dosing-furnace)
    - [Dosotherm® Radiant heated dosing furnace (DTE)](https://stotek.com/dosotherm-radiant-heated-dosing-furnace)
    - [Electric crucible dosing furnace (AMED)](https://stotek.com/electric-crucible-dosing-furnace)
    - [Gas-fired crucible dosing furnace (AMGD)](https://stotek.com/gas-fired-crucible-dosing-furnace)
    - [Preheating furnace for pump unit](https://stotek.com/preheating-furnace-for-pump-unit)

- [**CRUCIBLE FURNACES**](https://stotek.com/crucible-furnaces) 
    - [Electric heated crucible furnace (AME)](https://stotek.com/electric-heated-crucible-furnace)
    - [Gas-fired crucible furnace (AMG)](https://stotek.com/gas-fired-crucible-furnace)
    - [Electric heated crucible furnace tilting (AMET)](https://stotek.com/electric-heated-crucible-furnace-tilting)
    - [Gas-fired crucible furnace titling (AMGT)](https://stotek.com/gas-fired-crucible-furnace-titling)

- [**SHAFT FURNACES**](https://stotek.com/shaft-furnaces) 
    - [Shaft melting gas furnace (SMG)](https://stotek.com/shaft-melting-gas-furnace-smg)
- [**HOLDING FURNACES**](https://stotek.com/holding-furnaces) 
    - [Radiant heated holding furnace (STE)](https://stotek.com/radiant-heated-holding-furnace)
    - [Immersion heated holding furnace (STI)](https://stotek.com/immersion-heated-holding-furnace)

- [**TRANSPORT LADLES AND LADLE HEATERS**](https://stotek.com/transport-ladles-and-ladle-heaters) 
    - [Transport ladle (TLT)](https://stotek.com/transport-ladle)
    - [Ladle heater (LH)](https://stotek.com/ladle-heater)

  

# **Service level agreement**

Our service level agreement entails global technical support through all our service teams in Europe, North America, and Asia.

Our service technicians are trained, have product knowledge, and understand your needs. We aim to provide high quality service support to our customers, and we always aspire to guide you and find the best possible solutions for your production.

![P1060529](https://stotek.com/hubfs/P1060529.svg)

![STØTEK-FLAG-komprimeret-1](https://stotek.com/hubfs/ST%C3%98TEK-FLAG-komprimeret-1.svg)

### Service offerings

- Refractory lining service either on-site or at our facility
- Staff training at your facility
- Service inspections
- Service visits
- Technical support

##### Do you have a service request? [Contact us now.](https://stotek.com/contact?hsLang=en-us)

 

 

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- [Contact](https://stotek.com/contact)

Knowledge

Knowledge

- [Technologies](https://stotek.com/technologies)
- [Blogs and cases](https://stotek.com/blogs-and-cases)
- [Tech Doc](https://stotek.com/tech-doc)
- [Career](https://stotek.com/career)

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- [Whistleblower Policy](https://stotek.com/whistleblower)
- [Environmental Policy](https://stotek.com/environmental-policy)
- [Quality Policy](https://stotek.com/quality-policy)
- [Privacy Policy](https://stotek.com/privacy-policy)

Blog

Blog

[Featured Blog Image](https://stotek.com/blogs-and-cases/audi-chooses-stotek-to-increase-their-furnace-reliability-and-metal-quality?hsLang=en-us)

###### [Audi chooses Støtek to increase their furnace reliability and metal quality](https://stotek.com/blogs-and-cases/audi-chooses-stotek-to-increase-their-furnace-reliability-and-metal-quality?hsLang=en-us)

 Leading German automobile manufacturer, Audi was looking for a modern, sustainable, and trusted way...

[![STOTEK-Ultimate-Furnace-Technology-W](https://stotek.com/hubfs/BRANDING/STOTEK-Ultimate-Furnace-Technology-W.png)](https://stotek.com?hsLang=en-us)

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